Terms & Conditions of Sale & Return Policies
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.
If a product appears to have a manufactures defect, email at firstname.lastname@example.org for instructions. Do not return Items to us without first calling to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization. No packages will be accepted without a Return Authorization.
Return Merchandise Policy:
Permission for any return merchandise must be secured from our return department within 30 days of delivery. All returns must be in the original packaging and in like new condition. For questions about returning merchandise please use email to submit a request to our Return Department. All returns must be in the original packaging. The return of non-defective merchandise when authorized will incur a 20% re-stocking fee and the customer is responsible for all shipping charges. No packages will be accepted without return authorization from our return department.
After a return is authorized by our return department:
1. Return the item to the address given to you by our return department.
2. Include a copy of your order or the email from our return department.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.
We will notify you via phone, mail, or email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.
Shipping fees are calculated based on actual rates and the weight of the products you order. Shipping charges are calculated on the screen just before you confirm your order. You will know how much the shipping will be before you are fully committed to the purchase. In some cases, shipping is based on a flat fee. All shipping and handling fees will be displayed within your shopping cart upon checkout.